Support

Tap Report in the bottom bar, or a category on the home screen. Describe what is happening, add a photo if it helps, then tap “Send to customer service”. The request is created when you send it, and you follow it in Requests.

Normal, High or Urgent: it helps customer service deal with what is pressing first. The app suggests one based on the category, and you can change it before sending. In immediate danger, call the Civil Protection on 14 first.

Yes, with the Photo button while writing the request, or with the camera in the conversation. Each file can be up to 25 MB.

Messages written in a conversation wait on the phone and go out by themselves, once, when the network is back. Conversations you have already opened stay readable.

When customer service replies, when work starts, when a request is resolved and when your residence publishes an announcement. You can turn notifications off from your profile.

The Directory tab shows its hours and number, along with your residence’s other numbers and the emergency numbers. From a request’s tracking screen, the phone button calls it too.