Privacy policy

SARL SIRSAM GROUPE, trading as Oussama Promotion Immobilière, is responsible for the data Oussama Services handles. EURL SAAS Technologies designs and maintains the app on its behalf, and publishes it on the App Store and Google Play.

• Your name, phone number, apartment and status (owner, tenant, household member…), as your residence recorded them.
• Your requests, the messages exchanged with customer service and the photos you attach to them.
• Your preferences: language, appearance and notifications.
• Your phone’s notification identifier and its system, iOS or Android, to send you notifications.
• A log of sign-ins and actions, with their date and the IP address they came from, to keep the service secure.

The app asks for neither your location, nor your contacts, nor your microphone. It opens the camera and the photo library only when you choose to add a photo.

• Handling your requests and keeping you informed of their progress.
• Passing on your residence’s announcements.
• Checking who you are when you sign in, with a code sent by SMS or WhatsApp.
• Protecting the service and your data against abuse.

No advertising, no tracking across apps or websites, no sale of data.

The Oussama Promotion Immobilière teams who run your residence — customer service, concierge, managers — each for the residences in their charge only.

Technical providers, only to make the service work:

• hosting: the data is stored on a server located in Algeria;
• sending sign-in codes, through an Algerian SMS operator, or through WhatsApp (Meta) when that channel is on;
• delivering notifications, through Expo and then Apple or Google depending on your phone, whose servers are outside Algeria. A notification holds a title and a short text, such as the start of a reply from customer service.

• Your account, requests and messages: for as long as your account exists. A suspended account can no longer sign in; your name, number and the history of your requests are kept.
• The log of sign-ins and actions: 12 months.
• Sign-in codes: 7 days at most, and never in readable form.
• Ended sessions: 90 days.
• Backups: a single copy, the one from the night before.

Every exchange with the service goes through an encrypted connection (HTTPS). On your phone, your sign-in tokens are kept in the system’s secure storage.

Law No. 18-07 of 10 June 2018 on the protection of individuals in the processing of personal data lets you access your data, have it corrected or erased, and object to its processing on legitimate grounds. Write to us, or speak to your residence’s concierge. You may also refer the matter to the National Authority for the Protection of Personal Data.

Oussama Services

SARL SIRSAM GROUPE

Oussama Promotion Immobilière

Dar Diaf, 17 lot Ben Haddadi Said, Chéraga 16014, Algiers, Algeria

Trade register 12B0224640

Email

commercial@oussamapromotion.com

Phone

+213 561 200 200

This page changes with the service. The date of its last update is at the top.